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Although we employ tried and tested methodologies and tools
used in business, we avoid the "cookie-cutter" approaches
often adopted by our competitors.
Each project has three distinct phases:
The details of each phase can be viewed by clicking on the
links above.
Fees are based on the time it takes achieve a project's
objectives. Our fee rates are geared to meet the
needs of small- to medium-sized businesses.
Pre-Project
The pre-project process begins with a survey of selected
managers and staff, to help us assess the client's needs and
define the true nature of the "problem". A written
proposal or contract is prepared, based on these initial discussions
and any other preliminary research that is necessary. The
proposal sets out the nature of the "problem" to
be solved, the objectives and scope of the project, our approach
to completing the project, and the arrangements for staffing,
timings, fees and expenses.
Usually, there are no fees involved until a contract
is signed. Under certain circumstances - when very
complex issues are present - we may carry out a preliminary
diagnosis of the business, as the first phase of the project. In this way we can identify the key issues for the client
and the order of priority in which they should be tackled.
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Project-in-Progress
Typically, our investigations involve a combination of:
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interviews with management
and employees; |
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interviews with customers,
suppliers and other stakeholders; |
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market and desk
research (i.e. views of documentation,
quantitative and qualitative analyses, Internet research,
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During the project, we hold progress meetings regularly with
the client. We review the findings of our investigations and
any issues arising. We also debate options and solutions. In this way, we avoid unnecessary "surprises" at
the end of the project. More importantly, we secure "buy-in"
from management and staff.
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Post-Project
Involvement with our clients does not end with completion
of the project. We continue to maintain a close relationship,
to review progress in terms of implementing plans and recommendations.
If the client wishes, we will also assist with executing the
implementation plan.
We judge our success by the amount of repeat business
we do with our clients.
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